Customer Service Center

We're here to help

Customer Service Center2025-11-08T21:41:40-08:00

Zeyger Insurance is here to provide you with the highest level of customer service. Our online support center and helpful team members are here to assist you through any changes you may need to your policy.

You may also call us at 818-698-8240. Please keep in mind that coverage cannot be bound by email, voicemail, or fax. Coverage will only be bound with written notification from our office.

General Request

Ask us a general question or contact us.

Billing & Payments

Find billing and payment info for your carrier.

Policy Change

Change vehicles, drivers, addresses, coverages, and more.

Submit a Claim

Contact us or your insurance company to start a new claim.

Change Mortgagee

Change your mortgage lender on your policy

Request Certificate

Request a Certificate of Insurance aka COI

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Questions? Answers.

Don’t see your question? Contact us.

Will turning in a claim automatically increase my insurance?2025-11-08T22:07:14-08:00

This is not an easy answer.  Different insurance companies will have different formulas on determining your insurance premium; one of which can be claim frequency and severity.  It is our recommendation to discuss your specific claim with our claims manager to see if turning in a claim makes sense.  However, all possible liability claims need to be turned in; as the insurance company needs to be put on notice.

What is an adjuster?2023-01-11T16:49:33-08:00

An adjuster is a representative of the insurance company that helps settle a claim.  They are not employed by us.  We do not settle claims as this is done by the adjuster.  However, we will assist in making sure a covered claim is paid fairly and promptly.

Should I make my payments to your agency or the insurance company?2025-11-08T22:27:29-08:00

All payments should be directed to the insurance company unless specifically stated by your representative.  Please see our “billing” section if you wish to pay by phone or have a question on your billing account.

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